Refund and Returns Policy
Last Updated: February 22, 2026
At Outals.com, we strive to ensure that you receive high-quality mobiles, computers, and home appliances in perfect condition. Due to the sensitive nature of electronic goods, we follow a strict return policy to protect both our customers and our business.
1. Eligibility for Returns
We only accept returns if the product delivered to you is completely defective, dead on arrival (DOA), or if the wrong item was shipped.
- We do not accept returns for “change of mind” or if you simply do not like the product after opening it.
- Any software-related issues or manufacturing defects that arise after the initial 24 hours must be handled through the respective brand’s authorized service center under the manufacturer’s warranty.
2. Timeframe for Reporting
To be eligible for a return or replacement, you must report the issue strictly within the following timeframes:
- At the Time of Delivery: If you notice visible damage to the outer packaging at the time of delivery (whether by our Self-Delivery team or courier partners like Bluedart/Delhivery), please refuse the delivery immediately and contact us.
- Within 24 Hours: If the product is found to be defective after opening, you must notify us within 24 hours of successful delivery. Reports made after 24 hours will not be accepted.
3. The Return Process
To initiate a return for a defective product, please follow these steps:
- Unboxing Video: We highly recommend recording a clear, uncut unboxing video when you open the package. This serves as proof in case of physical damage or missing items.
- Contact Us: Email us at support@outals.com or call us at +91 7493 861 711 within the 24-hour window.
- Provide Details: Include your Order Number, a detailed description of the defect, and attach clear photos and the unboxing video of the defective product.
- Verification: Our team will review your request. If approved, we will arrange a reverse pickup or provide instructions for returning the item.
4. Conditions for the Returned Item
For a return to be successfully processed, the product must meet the following conditions:
- The item must be in its original packaging.
- All accessories, manuals, tags, and free gifts included with the product must be returned intact.
- The product must not have any signs of physical damage, scratches, or misuse caused by the customer.
5. Refunds
- Inspection: Once we receive the returned item, our technical team will inspect it to verify the defect.
- Approval: If the defect is confirmed, we will either dispatch a replacement or initiate a full refund.
- Processing Time: Refunds will be processed back to your original method of payment (via Pinelabs) within 5 to 7 business days after the return is approved.
6. Contact Us
If you have any questions about a defective product or our return process, please reach out to us:
- Email: support@outals.com
- Phone: +91 7493 861 711
- Address: Deoli, Dhanbad, Jharkhand 828109